Release of Liability & Customer Responsibility Agreement

HG Grass Care LLC takes all reasonable precautions to inspect service areas for debris, obstacles, and other potential hazards before landscaping or lawn care services. However, the Customer acknowledges and agrees that HG Grass Care LLC is not responsible—financially or otherwise—for any damages, repairs, or injuries (to persons or property) resulting from objects, whether artificial or natural, that were not disclosed to us or removed beforehand by the Customer.

Customer Responsibilities

The customer understands that maintaining a safe and obstruction-free service area is their responsibility.

Failure to do so may damage property, landscaping, or the service area, for which HG Grass Care LLC assumes no liability.

The Customer agrees to clear the service area of any debris or objects before each scheduled service, including but not limited to:

-Artificial or natural objects, such as hoses, toys, ornaments, decorations, irrigation components, and landscape features.

-Exposed or hidden obstacles, including rocks, sticks, pipes, underground wiring, and pet containment systems.

-Unmarked or shallow utility lines, including cables, telephone wires, irrigation tubing, or lighting systems, regardless of whether a third party installed them.

Additionally, turf planted or grown within six (6) inches of any structure—such as fences, mailboxes, playgrounds, posts, or siding—may be subject to incidental damage during trimming. The Customer assumes responsibility for protecting these objects or ensuring proper clearance. HG Grass Care LLC reserves the right to leave such areas untrimmed to avoid potential damage, and the Customer acknowledges that this does not constitute an incomplete service.

Assumption of Risk & Indemnification

By accepting services from HG Grass Care LLC, the Customer acknowledges and assumes all lawn care and landscaping risks. The Customer agrees to indemnify, defend, and hold harmless HG Grass Care LLC, including its owners, employees, and affiliates, from any claims, losses, liabilities, personal injury, property damage, or other incidents that may arise from services provided.

As a courtesy, HG Grass Care LLC offers pre-service notifications, allowing customers time to inspect their property and remove potential hazards. The Customer is responsible for ensuring the safety of pets, children, and personal belongings during service.

By proceeding with HG Grass Care LLC services, the Customer acknowledges and agrees to the terms outlined in this agreement.

Lawn Mowing Service Disclaimers

**HG Grass Care LLC Customer Guidelines**

Customers can request to skip their weekly lawn mowing by replying to the email notification or submitting a ticket through our Client Portal. Please note that we require 24 hours' notice to process a skip request, ensuring we can adjust our schedules accordingly.

Skipping a service can lead to excessive grass overgrowth, which may void all quality guarantees from HG Grass Care LLC for the next mowing. HG Grass Care LLC also reserves the right to cancel agreements for accounts that skip their mowing service more than four times within a year, as it can affect the quality of our service and the health of your lawn.

This policy is in place to ensure that our crew members can effectively plan their schedules and provide the best service to all our customers. If the grass is excessively long following a recent skip request or if mowing was not possible due to weather conditions that week, we will charge an extra 50% of the regular service fee for the next service. This policy is non-negotiable and is enforced at our discretion.

Suppose our crew arrives at your property and finds that the work has already been completed, or you choose to turn them away. In that case, we reserve the right to charge for the service due to the costs involved in traveling to your site.

At HG Grass Care LLC, our experienced landscapers are committed to providing top-quality lawn care services. We evaluate your needs and offer a detailed quote for the necessary equipment to deliver outstanding results. Please remember that choosing different equipment may result in a revised price.

This approach helps us maintain the high standards of service you expect from us.

We do not bag or remove grass clippings from your property. Our machines have "Mulching Blades," which chop the clippings into fine pieces and redistribute them into the lawn as a natural fertilizer.

Ensure that pet waste is removed from the yard before your scheduled service. If our lawn technician determines excessive pet waste on the property, we reserve the right to cancel and charge for the service due to the costs involved in traveling to your site.

**Summer Months**

In the event of a summer drought, we may adjust the mowing frequency. However, it is the Customer's responsibility to inform us of any changes needed in service frequency. You must contact the office directly; we will maintain the regular schedule if no notification is received, as our crew members are not authorized to alter the service frequency.

HG Grass Care LLC is not responsible for turf damage caused by our equipment if the lawn is too wet during service. If you believe the lawn is too wet to cut, you may request to skip the service, and we will return during the next round/rotation. If our mowers cause any mud stains or ruts due to a wet lawn, your crew leader will apply seed to the affected area at the end of the service to promote new growth. In most cases, mud stains and ruts are superficial and will recover quickly, usually after the next rain. Please remember that we require at least 24 hours' notice to process a skip request. If the grass is overgrown after a recent skipped service, we will charge 50% extra for the next service at our discretion.

HG Grass Care LLC reserves the right to double charge if the property is overgrown, necessitating a double or triple turf cut. Typically, double charging is enforced only during the first service for new customers or if the lawn has been skipped in previous weeks.

What if it rains on the day of my scheduled service

Light rain won't affect most aspects of our service. In case of heavy rain, we'll reschedule your service and notify you promptly of the new date. This ensures that your lawn receives the best care under the most suitable conditions, providing peace of mind.

**Billing/Invoice**

Once your estimate is accepted, you will receive a link to sign up for our client portal and store a card

(credit or debit) on file.
After confirming your payment information in the Portal, we will add you to our service route and inform you of the schedule.

Invoices will be generated after each service, and the credit/debit card on file will be charged by the end of each week.

Landscaping Service Disclaimers

**Plant Warranty**

We do not provide a warranty for any sod, plants, or trees that we install. However, if your newly installed plants are struggling, please contact us as soon as possible so we can help diagnose and resolve any issues. Common problems often stem from under-watering or over-watering. After we complete our service, we will inform you about properly watering the installed plants.

**Scope Of Work Disclaimer**

Any additional work requested beyond the original scope will be charged an extra rate of $150 per hour, with a two-hour minimum. Payment will be due upon completion of the service. Alternatively, you may contact the office for a custom quote.

Due to scheduling constraints, any requests for extra work outside the original scope may require a separate visit.

**Acceptance Of Proposal**

Please note that all estimates are approximate and represent the scope of the job pricing; they do not serve as the final invoice.
The seller reserves the right to correct prices anytime due to clerical errors or omissions.

While we typically provide advance notice of any price changes, prices may be adjusted at any time without further notice.

** Weed Removal From Flower Beds**

After we treat an area, you can expect no weed growth for 7 to 10 days. However, due to weather conditions, weed prevention treatments may sometimes be less effective. While we may spray weeds in flower beds, certain factors can impact long-term results. Please note that HG Grass Care does not provide a warranty for weed growth beyond this period."

**Mulching**

We aim to apply a layer of fresh mulch between 1 and 2 inches deep. Too much mulch can harm the plants, while too little will not provide sufficient protection. A depth of 1 to 2 inches is generally the standard for our area.

**Billing/Invoice**

Once your estimate is accepted, you will receive a link to sign up for our client portal to store a payment card on file securely.

After confirming your payment information in the Portal, we will add you to our service route and provide you with the schedule.
A 50% deposit will be charged before the service, with the remaining balance due upon completion of the work.

**Liability for Underground Utilities and Trimming**

HG Grass Care LLC takes every precaution when performing landscape services, including digging and trimming. However, we are not responsible for any damage to underground utilities, irrigation lines, cables, or other structures not marked before service. The clients are accountable for identifying and disclosing the location of any underground elements before work begins.

Additionally, when trimming shrubs, bushes, or plants, we are not liable for accidentally cutting or damaging any cables, wires, or other installations hidden behind or intertwined with vegetation. Clients should ensure that any such items are properly secured and visible before our team performs trimming services."